Dear StarHub Mobile Prepaid customers, please complete this form to make a booking. We will reply (via e-mail) with our available dates/timings for the next 2-3 months. You can then make your photo session selection from there. Do also note that we have recently changed our address and you can find our new address in the contact us page! Due to the peak period, please note that we may take 24 to 48 hours to reply you via e-mail. We look forward to capturing those beautiful smiles!

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QUESTIONS AND ANSWERS:

*NEW* How does the 20 second Teaser Slideshow work?

Your complimentary outdoor/studio session will include 5 edited soft copy photographs (selected by the photographer) and a 20 second slideshow teaser (in standard definition) by default.

Our team will take the 5 photographs selected by the photographer and insert them (in chronological order) into the slideshow. The result will be a 20 second slideshow with our default template and music.

Please view the following teaser sample:

*NEW* Additional Photo with Slideshow Package

Top up SGD 98.00 (cash only) to receive the best 30-50 photos (selected by the photographer) taken with basic digital editing, along with all of the un-edited JPEGS taken during the session. Your default 20 second teaser slideshow will also be converted to a full 3-4 minute 720p slideshow.

You can select from the two templates that we offer for the 3-4 minute 720p slideshow.

Option 1 (Rustic)

Option 2 (Petals)

How many people are allowed for the photo session?

Up to 5 people are allowed for the photo session. If you would like more, please refer to the next question.

Are there any additional costs?

A compulsary fee of  SGD 5 dollars for postage + handling. When your sessions’ photos are ready, we will bubble wrap and post your images (on DVD) to an address of your choice.

Should the number of people attending for shoot exceeds 5 people, there will be an additional surcharge of SGD 5 per person.

We also have other packages for additional photos and various value added services. They will be provided in our reply to your booking email.

What should I bring, or how should we dress for our photo session?

It’s completely up to you! Colour co-ordinating clothing has proven to be quite effective for couples, families or groups of friends. Our studio is also packed with props and we are more than happy if you were to use them during your session!

If you want to bring along your own props, such as balloons, bubble guns, toys, flags, nerdy glasses etc, we’re fine with them too! These add flavour to your shoot. They are by no means necessary.

Is it OK to bring my pet(s)?

Definitely!

Can I cancel or amend my photo session date/time?

Yes you can! As long as it is no less than 7 working days from the date of your session.

Validity of Vouchers and Photoshoot

Redemption of StarHub Voucher Code starts from the 1st of May 2016.

Voucher code is valid for 6 months.

Last photoshoot slot available for booking will end on the 31st of December 2016.

Conversion of Voucher

If you’re interested in our Outdoor shoot as well, feel free to drop us an email to find our how you can convert your StarHub voucher to one that entitles you to our signature Outdoor shoot!

TERMS & CONDITIONS

·          In order to carry out a scheduled appointment, Lumiere Photography requires the client to physically produce proof of being a StarHub Customer.

·          Please note that “stacking” of multiple vouchers for multiple sessions in a single day is not allowed.

·          Cancellation of appointments must be made at least 7 working days before the scheduled appointment time. Failure to do so may result in a appointment rescheduling or in some cases a complete void of the photography session coupon.

·          Please be 10 minutes early for your scheduled appointment as latecomers will not be compensated for time lost.

·          Please be reminded that Lumiere Photography Pte Ltd will not accept any responsibility for claims, demands, injuries, loses, costs, expenses and/or liabilities of any kind whatsoever suffered, arising from or in connection with any transactions or dealings with the photographer/s and the coupon holder and/or customer/s.

·          Lumiere Photography Pte Ltd holds and reserves all rights to the photos which are taken by Lumiere Photography Singapore (unless otherwise stated).

·          Lumiere Photography Pte Ltd holds and reserves all rights to change the appointment or timings of the photography session in the event of unpredictable circumstances such as bad weather.

·          Lumiere Photography requires roughly 4-6 weeks or more after the actual appointment day to digitally edit and process photos.

·          Lumiere Photography reserves the right to change the price of services, itinerary, schedule and locations due to any unexpected operational reason(s) that may occur.